ColCore Digital

1. Who We Are

ColCore is a software and services company organized in Colombia. We provide internal portal, workflow, operations, reporting, and business-management tools for business customers.

2. Scope

This Privacy Policy applies to personal data we collect when you:

• visit our website;
• request a demo, consultation, or support;
• create or use an account in our platform;
• communicate with us by email, forms, or other channels;
• upload, submit, or otherwise provide information through the Services.

This Privacy Policy does not govern third-party websites, platforms, or services that may be linked from our Services.

3. Information We Collect

We may collect the following categories of information:

A. Information you provide directly

This may include:

• name;
• company name;
• job title;
• business email address;
• phone number;
• billing details;
• login credentials;
• information submitted through forms, support requests, or communications;
• files, records, and business data uploaded to the platform.

B. Information collected automatically

When you use our website or Services, we may automatically collect:

• IP address;
• browser type and version;
• device information;
• operating system;
• referral URLs;
• pages viewed;
• actions taken in the platform;
• session and usage data;
• approximate geolocation derived from IP;
• cookie and analytics data.

C. Information from third parties

We may receive information from service providers, analytics providers, infrastructure providers, or other third parties that help us operate the Services.

4. How We Use Information

We may use personal data to:

• provide, operate, maintain, and improve the Services;
• authenticate users and secure accounts;
• onboard customers and manage subscriptions;
• process billing and payments;
• provide customer support;
• respond to inquiries and communicate with customers;
• monitor usage, diagnose issues, and improve performance;
• protect the security, integrity, and availability of the Services;
• enforce our legal terms and policies;
• comply with legal, regulatory, accounting, and contractual obligations;
• send service-related notices and other operational communications;
• send marketing or commercial communications where permitted by law.

5. Customer Data and Role of ColCore

In many cases, ColCore processes information submitted by or on behalf of business customers through the Services ("Customer Data"). In those situations, the customer is responsible for ensuring it has the necessary rights, permissions, and legal basis to provide such data to ColCore for processing.

Customers remain responsible for the content they upload or submit to the Services, including the legality, quality, and accuracy of that information.

6. Cookies and Analytics

We may use cookies, similar tracking technologies, and analytics tools to:

• keep users signed in;
• remember preferences;
• understand website and platform usage;
• improve functionality and performance;
• measure engagement and diagnose technical issues.

You may be able to manage cookies through your browser settings, but disabling certain cookies may affect functionality.

7. How We Share Information

We do not sell personal data. We may share information only as reasonably necessary in the following circumstances:

• with vendors and service providers who help us operate the Services, such as hosting, infrastructure, analytics, authentication, support, email, and payment providers;
• with professional advisors, auditors, insurers, or legal counsel;
• when required by law, regulation, court order, or governmental request;
• to investigate, prevent, or address fraud, security, or technical issues;
• in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction;
• with your consent or at your direction.

8. International Processing and Hosting

Your information may be processed and stored in jurisdictions outside your country of residence, including through cloud infrastructure and service providers. We may use third-party cloud and infrastructure providers, including Amazon Web Services (AWS) and other vendors as necessary to provide the Services.

9. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, and destruction. However, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal data for as long as reasonably necessary to:

• provide the Services;
• maintain business and contractual relationships;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes;
• enforce agreements;
• support legitimate business purposes.

We may delete or anonymize information when it is no longer required for these purposes.

11. Your Rights

Subject to applicable law, individuals may have rights regarding their personal data, including the right to request access, correction, updating, or deletion of certain personal data, and to withdraw consent where processing is based on consent.

Requests may be submitted to kevin@colcore.co. We may request information necessary to verify identity before responding.

12. Colombian Data Protection

Where Colombian law applies, personal data processing is subject to applicable Colombian data protection law, including Law 1581 of 2012 and related regulations. The Superintendence of Industry and Commerce is the competent authority for personal data protection in Colombia.

13. Children's Data

Our Services are intended for business use and are not directed to children. We do not knowingly collect personal data from children through the Services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date and provide notice where appropriate. Continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated version.

15. Contact

ColCore.co S.A.S.
Colombia
Email: kevin@colcore.co