Privacy Policy

1. Introduction

ColCore.co ("ColCore.co") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Company name
• Job title
• Inquiry details and service requirements

Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website or source
• Geographic location (country/region level)

3. How We Use Information

We use the information we collect for the following purposes:

• To respond to your inquiries and contact form submissions
• To schedule and conduct discovery calls and meetings
• To provide, maintain, and improve our services
• To communicate with you about our services, updates, and promotional offers
• To send SMS/text messages for customer support, service updates, appointment reminders, onboarding communications, and follow-up messages (with your consent)
• To personalize your experience on our website
• To analyze website usage and improve our content
• To comply with legal obligations
• To protect our rights and prevent fraud

4. SMS/Text Messaging Communications

ColCore.co may use SMS (text messaging) to communicate with you regarding:

• Customer support and service inquiries
• Appointment reminders and scheduling confirmations
• Service updates and onboarding communications
• Follow-up messages related to your inquiries
• Responses to questions you have submitted

SMS Consent: By providing your phone number and opting in to receive text messages, you consent to receive SMS communications from ColCore.co for the purposes listed above. Message frequency varies based on your interactions with us. Message and data rates may apply.

Opting Out: You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at kevin@colcore.co.

Important: SMS consent is not shared with third parties or affiliates for marketing purposes.

5. Contact Form and Discovery Call Requests

When you submit a contact form or request a discovery call through our website, we collect your name, email address, company name, team size requirements, and details about the roles or services you need. This information is used solely to:

• Respond to your inquiry within a reasonable timeframe
• Schedule and prepare for discovery calls
• Provide you with relevant information about our services
• Follow up regarding potential business opportunities

We will not add you to marketing lists without your explicit consent.

6. Cookies and Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our site. We may use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: To understand how visitors interact with our website (e.g., Google Analytics)
• Functional cookies: To remember your preferences and settings

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

7. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., email services, scheduling tools, CRM systems)
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Protection of rights: To protect the rights, property, or safety of ColCore.co, our clients, or others

Important: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• To provide services and maintain business relationships
• To comply with legal, accounting, or reporting requirements
• To resolve disputes and enforce agreements

Contact form submissions and inquiry data are typically retained for up to 3 years unless you request deletion earlier.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission (SSL/TLS encryption)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications at any time
• Data portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us at kevin@colcore.co.

11. Third-Party Services

Our website and services may integrate with or link to third-party services, including:

• Scheduling and calendar tools (e.g., Zoho Bookings)
• Email communication services
• Analytics platforms
• Customer relationship management (CRM) systems

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

12. International Data Transfers

ColCore.co is based in Colombia and may process your information in countries other than your own. By using our services, you consent to the transfer of your information to Colombia and other countries where we or our service providers operate. We take steps to ensure that your information receives adequate protection in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: