Terms and Conditions

1. Acceptance of Terms

By accessing or using the services provided by ColCore.co ("ColCore.co"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services. These terms apply to all visitors, users, and clients who access or use our website and services.

2. Services Provided

ColCore.co provides outsourcing and remote staffing services, including but not limited to:

• Bilingual customer support
• Appointment setting
• Back-office support
• Sales support
• Administrative assistance
• Related business process outsourcing services

The specific scope, deliverables, and terms of any engagement will be outlined in a separate service agreement between ColCore.co and the client.

3. SMS/Text Message Communications

ColCore.co may use SMS (text messaging) to communicate with users who have opted in to receive such communications. By providing your phone number and consenting to receive text messages from ColCore.co, you agree to the following terms:

Opt-In Methods

Users may opt in to receive SMS communications through:

• Website forms with SMS consent checkbox
• Direct contact with our team (email, phone, or in-person)
• Verbal consent during phone calls or meetings

Types of Messages

You may receive text messages from ColCore.co regarding:

• Customer support and service inquiries
• Appointment reminders and scheduling confirmations
• Service updates and onboarding communications
• Follow-up messages related to your inquiries
• Responses to questions you have submitted

Message Frequency and Costs

• Message frequency varies based on your interactions with ColCore.co
• Message and data rates may apply depending on your mobile carrier plan
• Consent to receive text messages is not a condition of purchase or service

Opting Out and Getting Help

• Reply STOP to any message to opt out of SMS communications
• Reply HELP for help or contact us at kevin@colcore.co
• After opting out, you will receive a confirmation message and no further SMS communications

Important: SMS consent is not shared with third parties or affiliates for marketing purposes. For more information about how we handle your data, please review our Privacy Policy.

4. No Guarantee of Results

While ColCore.co strives to deliver high-quality services and support, we do not guarantee specific outcomes, results, or performance metrics. The success of our services depends on various factors, including client cooperation, market conditions, and the nature of the work involved. Any projections, estimates, or examples provided are for illustrative purposes only and should not be construed as guarantees.

5. Client Responsibilities

Clients agree to:

• Provide accurate and complete information necessary for service delivery
• Respond to communications in a timely manner
• Grant appropriate access to systems, tools, and resources as needed
• Comply with all applicable laws and regulations related to their business
• Not use our services for any unlawful or prohibited purposes
• Maintain confidentiality of any proprietary processes or methodologies shared by ColCore.co

6. Payments and Fees

Payment terms, including fees, billing cycles, and payment methods, will be specified in the service agreement between ColCore.co and the client. Unless otherwise stated:

• All fees are quoted in US dollars
• Payments are due as specified in the service agreement
• Late payments may incur additional fees or result in service suspension
• ColCore.co reserves the right to adjust pricing with reasonable notice

7. Confidentiality

ColCore.co agrees to maintain the confidentiality of all proprietary information, trade secrets, and sensitive business data shared by clients in the course of providing services. We implement reasonable security measures to protect client information. Specific confidentiality obligations may be outlined in a separate non-disclosure agreement or within the service agreement.

8. Intellectual Property

Unless otherwise agreed in writing:

• All pre-existing intellectual property remains the property of its original owner
• Work product created specifically for a client as part of an engagement will be addressed in the service agreement
• ColCore.co retains ownership of its proprietary methodologies, processes, tools, and general know-how
• Client materials, branding, and content remain the property of the client

9. Limitation of Liability

To the maximum extent permitted by law, ColCore.co shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to our services. Our total liability for any claims arising from our services shall not exceed the fees paid by the client for the specific services giving rise to the claim.

10. Third-Party Tools and Platforms

ColCore.co may utilize third-party tools, software, and platforms in the delivery of services. We are not responsible for the performance, availability, or policies of third-party services. Clients may be required to agree to separate terms of service for third-party tools used in their engagement.

11. Termination of Services

Either party may terminate services in accordance with the terms specified in the service agreement. ColCore.co reserves the right to terminate services immediately if the client breaches these terms, engages in unlawful conduct, or fails to make required payments. Upon termination, the client remains responsible for all fees incurred up to the termination date.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Colombia, without regard to its conflict of law provisions. Any disputes arising from these terms or our services shall be resolved through good-faith negotiation, and if necessary, through arbitration or the appropriate courts in Medellín, Colombia.

13. Changes to Terms

ColCore.co reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

14. Contact Information

For questions about these Terms and Conditions, please contact us: