ColCore Digital

1. Eligibility and Business Use

The Services are intended for business and commercial use. You represent that you have the authority to bind the company, organization, or entity on whose behalf you use the Services.

2. Services

ColCore provides business software, internal portal tools, reporting, workflow, data organization, and related features. We may update, modify, improve, suspend, or discontinue portions of the Services at any time.

We do not guarantee that any specific feature, integration, customization, or workflow will remain available indefinitely unless expressly included in a written agreement.

3. Accounts

You are responsible for:

• maintaining the confidentiality of account credentials;
• all activity occurring under your account;
• ensuring that account information is accurate and current.

You must promptly notify us of any suspected unauthorized use or security incident involving your account.

4. Customer Responsibilities

You agree to:

• use the Services only for lawful purposes;
• provide accurate and complete information;
• maintain necessary rights and permissions for all data you upload or submit;
• not interfere with or disrupt the Services;
• not attempt to gain unauthorized access to systems, accounts, or data;
• not use the Services to store or transmit unlawful, infringing, fraudulent, or harmful content.

Customers may not create self-service subaccounts or invite additional users unless expressly enabled by ColCore in writing.

5. Customer Data

You retain ownership of your Customer Data. You grant ColCore a limited, non-exclusive right to host, process, transmit, store, copy, and use Customer Data as necessary to provide, secure, support, maintain, and improve the Services and to fulfill our contractual and legal obligations.

You are solely responsible for the legality, integrity, accuracy, and appropriateness of Customer Data.

6. Fees and Billing

Fees are as agreed in your order, proposal, invoice, or subscription arrangement. Standard commercial options may include:

• month-to-month service;
• 6-month commitment with setup fee waived;
• no-commitment option with a $299 setup fee;
• 6 months paid upfront, as agreed.

Unless otherwise stated in writing:

• fees are billed in advance;
• fees are non-cancelable for the billed period;
• late or failed payments may result in suspension or termination of Services;
• taxes, duties, levies, and governmental charges are the customer's responsibility unless otherwise required by law.

7. Setup Fees and Commitments

Where a setup fee applies, it covers onboarding, configuration, implementation, internal setup, and related activation work. Setup fees are generally non-refundable once work has begun.

Where a customer chooses a commitment term in exchange for waived fees or pricing benefits, early cancellation may result in loss of discounts, reinstatement of waived fees, or immediate payment of outstanding committed amounts, to the extent stated in the applicable order or agreement.

8. Refunds

Except where required by law or expressly approved by ColCore in writing, fees are non-refundable.

Any exception or refund request will be reviewed strictly and on a case-by-case basis. Approved refunds, credits, or adjustments are at ColCore's sole discretion unless otherwise required by applicable law.

9. Suspension and Termination

We may suspend or terminate access to the Services, with or without notice, if:

• you breach these Terms;
• payment is overdue;
• your use creates legal, operational, or security risk;
• required by law or third-party provider obligations;
• continued service is commercially impracticable.

You may stop using the Services at any time, subject to any active subscription term, billing period, or commitment.

Sections that by their nature should survive termination will survive, including payment obligations, ownership, disclaimers, limitations of liability, indemnification, dispute resolution, and other protective provisions.

10. Intellectual Property

ColCore and its licensors retain all right, title, and interest in and to the Services, including all software, designs, workflows, content, documentation, trademarks, branding, and other intellectual property, except for Customer Data.

No rights are granted except as expressly stated in these Terms.

11. Confidentiality

Each party may receive confidential or proprietary information from the other. The receiving party shall use the other party's confidential information only as necessary for the relationship and shall not disclose it to third parties except as required by law or to its personnel and service providers with a need to know and appropriate confidentiality obligations.

12. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLCORE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

COLCORE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ALL DEFECTS WILL BE CORRECTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLCORE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLCORE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY THE CUSTOMER TO COLCORE FOR THE SERVICES DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold harmless ColCore, its affiliates, officers, directors, employees, contractors, and agents from and against claims, damages, liabilities, losses, costs, and expenses arising from or related to:

• your use of the Services;
• your Customer Data;
• your breach of these Terms;
• your violation of law or third-party rights.

15. Security and Third-Party Providers

ColCore may rely on third-party infrastructure, hosting, and service providers, including cloud providers such as AWS. Security and compliance responsibilities are shared between the provider and ColCore, and between ColCore and the customer depending on the feature, configuration, and use of the Services.

16. Dispute Resolution; Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall first be subject to a good-faith effort to resolve the matter informally.

If the dispute is not resolved informally, it shall be finally resolved by binding arbitration in accordance with the applicable arbitration rules mutually designated by ColCore or set forth in the applicable order, agreement, or notice. The seat, language, and procedural details of arbitration may be specified by ColCore in the applicable customer agreement.

To the extent permitted by law, each party waives the right to trial in court except for matters that may lawfully be brought for injunctive or equitable relief, collection actions, or enforcement of arbitration awards.

17. Governing Law

These Terms shall be governed by the laws of Colombia, without regard to conflict-of-law principles, except where mandatory law requires otherwise.

18. Changes to the Services or Terms

We may update these Terms from time to time. Updated Terms become effective when posted or otherwise communicated. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

19. Contact

ColCore.co S.A.S.
Colombia
Email: kevin@colcore.co